At GallonShark, we are committed to providing you with fast and secure shipping services. Below, you will find all the information related to our shipping times and methods:

• Where we ship: only to EU countries.
  (The exact cost will be shown at checkout.)
  
• Delivery time: 2–10 business days depending on the destination.
• Tracking: all orders include a tracking number.

Important: We do not ship outside the European Union.
Within the EU, no additional duties apply. 

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at info@gallonshark.com

You can cancel or modify your order from your customer account as long as your order is not in transit.

GallonShark Return Policy

At GallonShark, we want you to be 100% satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions:

General Conditions (European Union)

• Timeframe: You have 14 calendar days from the receipt of the order to request a return (right of withdrawal).
• Product condition: The item must be unused, in its original packaging, and in perfect condition. To protect the product, please place the shoe box inside a shipping bag or envelope. Returns where the shipping label has been directly affixed to the original shoe box will not be accepted.
• Costs: Return shipping costs are borne by the customer in all cases, unless there is an error on our part or the product is defective.

Shipping Logistics and Costs

To ensure proper management, the return process is as follows:

• Location: For both Spain (Peninsula) and the rest of Europe, the customer will be responsible for managing, shipping, and paying the return shipping costs to our logistics warehouse in Murcia (Spain).
• Tracking and insurance: It is highly recommended to send your return with a shipping company that offers tracking and insurance. GallonShark is not responsible for returns lost in transit; using a tracked service protects you in case the package does not reach our warehouse.
• Cost exception: The only exception in which we will cover return shipping costs is for defective or damaged products.

Important note: To obtain the shipping details and the exact address of our logistics warehouse, it is essential to contact our team at gallonshark@gmail.com. Packages sent without prior notice or authorization will not be accepted.

Additional Information

• Exchanges: Direct product exchanges are not carried out. You must process a return and place a new order if you wish to have a different size or model.
• Gift Items: If the order includes gifts (such as socks), they must be returned intact. For hygiene reasons, opening or using the socks invalidates their return. If they are not returned in perfect condition, their commercial value will be deducted from the final refund.

How to make a return

1. Send us an email to gallonshark@gmail.com indicating your order number and the items you wish to return.
2. Our team will reply with the exact address of our logistics warehouse in Murcia.
3. Prepare the package adequately (following the packaging guidelines) and send it via your preferred shipping company.
4. Once received and verified at our warehouse, we will proceed to issue the corresponding refund.