ORDER AND DELIVERY
TRACKING YOUR ORDER
Track your purchase in real time. Click here to check the status of your shipment.
SHIPPING TIME AND COSTS
Shipping to Europe
- We ship to: EU countries only.
- Rates: Spain: €5
- Rest of the EU: €8
(The exact cost will be shown at checkout.) - Delivery time: 2–10 business days depending on the destination.
- Tracking: All orders include a tracking number.
Important: We do not ship outside the European Union. No additional tariffs apply within the EU.
MODIFICATION AND CANCELLATION OF ORDER
You can cancel or modify your order from the customer area as long as your order is not in transit.
ORDER RETURN
At GallonShark, we want you to be 100% satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions:
- European Union (EU): You have 14 calendar days from receipt of the order to request a return (right of withdrawal according to EU consumer regulations). The product must be unused, in its original packaging and in perfect condition. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
- Exceptions: Returns are not accepted for used, damaged, or unpackaged products. Defective or incorrectly ordered products will be replaced at no additional cost.
To initiate a return, please contact our team at gallonshark@gmail.com indicating your order number and reason.
The customer will be responsible for return shipping costs. In any case, no product exchanges will be made.